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Warranty and Service Policy

TopLink Touch is only under obligation to offer the following Warranty Repair and Services except those authorized formal documents in written form. Any other warranty repair and services in non-written form is regarded as unauthorized warranty by TopLink Technology Co., Ltd, to which TopLink Touch is under NO obligation.

 

Remark:Hereinafter TopLink  refers to TopLink Technology Co., Ltd.

         General Principles     
TopLink Touch offers Warranty Repair Period as following (Table 1): 

Touch SystemSAWTouch Screen5 Years
Controller3 Years
Non-SAWIR1.5 Years
Other1 Years
Touch Monitor(With or without touch function)Size≤23”Whole Monitor3 Years
LCD PanelNon-SAW Touch System1 Year
Main Board for AIO1.5 Years
Size >23”1 Year

                         Table 1     Remark:
I. Above warranty period takes the shipping date of TopLink Touch products as the starting date.
II. Customized products, free samples or special priced products are not eligible for Warranty Replacement.
III. TopLink Touch is under NO obligation to provide Warranty Replacement or Warranty Repair service for wrongly ordered goods.
IV. The warranty period for different countries would be different from the Table 1 according to the local law.
V. TopLink Touch is under NO obligation to provide support for following situations:
1. Without intact TopLink Touch label, so the model number or serial number cannot be clearly identified.
2. Physical damage(including but not limited to damages of communication cable on the touch panel, damages of transducers, controllers out of shape, depressed or cracked).
3. Unauthorized disassembling repair or modification of the products.
4. Any defects caused by improper storage or unsuitable working environment (including but not limited to rust resulting from environmental humidification or any damages resulting from excessive working voltage etc.).
5. Any defects caused by abuse, misuse, improper operating of the products.
6. Damage or loss of TopLink products because of natural disaster (such as earthquake, fire or flood), social unrest or governmental polices etc.
7. Failure for providing a suitable operating environment including hardware and software. 

Final explanation rights of all above clauses belong to TopLink Technology Co., Ltd. TopLink Technology Co., Ltd. reserves the rights to modify any of the above clauses without any notification in advance.




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